Help

User Manuals, "How to" Video Tutorials, and FAQ resources on this page will help you get the most out of Longman English Interactive.

Click on a link to go to a section:

Quick Start Guide	"How to" Video Tutorials
User Manuals	System Requirements
Contact Us	Frequently Asked Questions

Quick Start Guide

The Quick Start Guide helps you get started with Longman English Interactive right away.

"How to" Video Tutorials

These video tutorials give easy to follow, step-by-step instructions. To get started, click on a link below:

How to register your Access Code (For Instructors and Students)
Cómo registrar su código de acceso (Para profesores y estudiantes)

System Requirements for Longman English Interactive

To use Longman English Interactive, your computer must meet the System Requirements listed below.

For PC-Compatible Computers:
Operating System: Windows® 2000, XP, or Vista
Web Browser: Internet Explorer® 6.0 or higher OR Firefox® 2.0 or higher
Plug-ins: Adobe® Reader 7 or higher, Adobe® Flash Player 8 or higher, and Java™ 1.4.2 or higher

For Macintosh Computers:
Operating System: OS X 10.3.9 or higher
Web Browser: Safari® 2.0 or higher OR Firefox® 2.0 or higher
Plug-ins: Adobe® Reader 7 or higher, Adobe® Flash Player 8 or higher, and Java™ 1.4.2 or higher

For All Computers:
Hardware: Headphone or speakers, built-in or external; Microphone, built-in or external
Internet Connection: DSL, Cable/Broadband, T1, or other high-speed connection
Memory: 256 MB RAM or higher
Monitor Resolution: 1024 x 768 or higher

Note: If you are using Longman English Interactive in your school’s computer lab, then the lab manager should ensure that all computers meet the System Requirements.

User Manuals

Our User Manuals provide detailed information about Longman English Interactive.

Frequently Asked Questions

My access code is not working. What should I do?
I forgot my login name or password. How can I get this information sent to me?
The Course ID my instructor gave me is not working. What should I do?
The whole page does not fit on my screen. Some of the material is cut off. What should I do?

Q1: My access code is not working. What should I do?

Access codes are six "words" long and will look something like this:
LSWMWL-ATOLL-UMBELL-SIDED-TOPAZ-VEXES
You do NOT need to enter the dashes as you redeem your access code.
Each access code can only be redeemed once when you register for Longman English Interactive. The access code is only needed to register. It is not needed to log in. You will set up a login name and password when you register to be used when you want to log in to the Longman English Interactive.
Check to make sure your access code has not been redeemed already.
If you are sure your access code has not been redeemed and you are still having problems, please email us at EPSupport@pearsoned.com.

Q2: I forgot my login name or password. How can I get this information sent to me?

If you registered correctly, your login name or password should have been e-mailed to you. Check your e-mail for a message from EPSupport@pearsoned.com.
If you know your e-mail address and/or your login name, you can request that your username and password be sent to you. To do this, simply click on the "Forgot Your Login Name / Password" link on the log in page.
If you continue to have problems, please contact us at EPSupport@pearsoned.com.

Q3: The Course ID my instructor gave me is not working. What should I do?

Most instructors will ask you to join a course in Longman English Interactive. This allows them to view your work. To join, you will need a “Course ID,” which your instructor will give to you. The Course ID looks something like this: mitchell931023W.
Check with your instructor to make sure you have the correct Course ID and if he or she has made the course available to students.
The Course ID is case sensitive so be sure to enter each character exactly as it appears.
Be sure to enter the number zero “0” or the letter "O" correctly. These are often confused. In general, a zero “0” will be surrounded by other numbers and the letter “O” will be surrounded by other letters.
Try doing a search for your instructor by their last name. Enter your instructor's last name in the search box and click "search." Be sure to spell your instructor's name correctly.
If none of the above steps have solved your problem, it is possible you have registered under the wrong product within Longman English Interactive , and therefore do not have access to your instructor's course. Confirm with your instructor which Longman English Interactive product you should be using. There are four course levels for Longman English Interactive.
If you continue to have problems, please contact us at EPSupport@pearsoned.com.

Q4: The whole page does not fit on my screen. Some of the material is cut off. What should I do?

Make sure your web browser window is "maximized" and takes up your entire computer screen. There are many ways to do this, but often there will be minimize, maximize, and close icons on the top right of your browser window. Click on the “maximize” icon.
Change the Resolution. While Longman English Interactive is designed to work effectively with any screen resolution, 1027 X 768 is considered the most effective. Change your computer's display settings to resolve the problem.

Contact Us

Technical Support. Pearson Longman ELT Technical Support is committed to providing you with the best technical support possible.

For technical support, please e-mail EPSupport@pearsoned.com or visit us online at http://www.PearsonLongmanSupport.com.

Note: To receive e-mails with helpful information from us, please add EPSupport@pearsoned.com to your e-mail program’s address book or to your spam filtering software’s “approved sender” list.

Contact Your Sales Representative. Instructors, if you would like to try Longman English Interactive or to learn more, please contact your Pearson Longman sales representative.

Feedback. If you have other questions or comments about Longman English Interactive, please send us an email at EPSupport@pearsoned.com.